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Effective Date: 15th Aug 2026
Last Updated: 15th Aug 2026
At Zavien, every order is crafted with care through our print-on-demand manufacturing process. Please read this policy carefully before placing your order, as it explains our shipping, cancellation, return, exchange, and refund procedures.
Shipping Policy
Order Processing
- All products are made to order after your purchase is confirmed.
- Orders are typically processed within 2–5 business days before dispatch.
- During sales, holidays, or periods of high demand, processing times may be longer.
Shipping Time
Estimated delivery times after dispatch are:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
- Remote Areas: Delivery may take additional time depending on courier availability.
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Any promotional free shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS (where applicable) to monitor the status of your shipment.
Delivery Issues
Please ensure that your shipping address, contact number, and email address are accurate when placing your order.
Zavien is not responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete shipping information
- Customer unavailability at the time of delivery
- Refusal to accept the shipment
- Delays caused by courier partners or events beyond our control
Order Cancellation Policy
Because our products are made specifically for each customer, cancellations are only possible before production begins.
- Orders may be cancelled shortly after they are placed, provided manufacturing has not started.
- Once production has begun, cancellations cannot be accepted.
- If a cancellation request is approved, any eligible refund will be processed to the original payment method.
To request a cancellation, please contact us as soon as possible at:
Email: support@zavien.in
Return & Exchange Policy
As a print-on-demand brand, each product is manufactured exclusively for your order. Therefore, we do not accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Change of mind
- Preference for a different color or design
- Accidental orders
- Minor variations in color due to screen settings
- Slight variations in print placement or finishing that are inherent to the manufacturing process
Eligible Returns & Replacements
We will gladly assist if you receive:
- A damaged product
- A defective product
- An incorrect item
- A product with a manufacturing defect
To be eligible, you must contact us within 48 hours of delivery and provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging (if applicable)
- A brief description of the issue
After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.
Refund Policy
Refunds are issued only for approved cases, including:
- Cancelled orders that have not entered production
- Approved claims for damaged, defective, or incorrect products
- Orders that cannot be fulfilled by Zavien
Refunds are not provided for:
- Incorrect size selected by the customer
- Change of mind after purchase
- Minor color differences caused by display settings
- Delays caused by courier partners after dispatch
- Normal variations associated with print-on-demand production
Refund Processing
- Approved refunds are processed to the original payment method.
- Refunds are typically initiated within 5–7 business days after approval.
- The time taken for the refunded amount to appear in your account depends on your bank or payment provider.
Failed Delivery & Returned Shipments
If an order is returned to us because:
- The delivery address was incorrect,
- The customer was unavailable after repeated delivery attempts, or
- The shipment was refused,
additional shipping charges may apply for reshipment.
Refunds may not be available for orders returned due to customer-related reasons.
Damaged Packages
If your package appears visibly damaged upon delivery:
- Take photographs before opening the package.
- Contact us immediately with the images and your order details.
- Do not dispose of the packaging until your claim has been reviewed.
Force Majeure
Shipping and delivery may be delayed due to circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, or other unforeseen events.
We appreciate your patience in such situations.
Need Help?
If you have any questions regarding your order or this policy, we’re happy to help.
Zavien
Email: orders@zavien.in
Website: https://zavien.in
Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
If you have any questions regarding your order or this policy, we’re happy to help.
Zavien
Email: orders@zavien.in
Website: https://zavien.in
Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)