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Return to shopPrivacy Policy
Effective Date: 15th Aug 2026
Last Updated: 15th Aug 2026
Welcome to Zavien. Your privacy matters to us. This Privacy Policy explains how Zavien (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.
*By using our website, you agree to the practices described in this Privacy Policy.
Who We Are?
Zavien is an online fashion brand offering premium apparel and accessories.
If you have any questions regarding this Privacy Policy, you may contact us:
Email: support@zavien.in
Website: https://zavien.in
Information We Collect
When placing an orer or contacting us, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Order Information
- Payment Details (processed securely by payment providers)
- Customer Support Messages
Device Information
We may automatically collect:
- IP Address
- Browser Type
- Device Type
- Operating System
- Time Zone
- Pages Visited
- Referring Website
- Website Usage Statistics
Cookies
Our website uses cookies and similar technologies to:
- Keep you logged in
- Save shopping cart contents
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Personalize your shopping experience
You may disable cookies through your browser settings, although certain features of the website may not function properly.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver purchased products
- Communicate order updates
- Respond to customer inquiries
- Prevent fraud and unauthorized transactions
- Improve our products and services
- Personalize your shopping experience
- Send promotional emails (only if you subscribe)
- Comply with legal obligations
Order Fulfillment
To manufacture and ship your products, we share necessary order information with our trusted print and fulfillment partners.
Information shared may include:
- Name
- Shipping Address
- Phone Number
- Product Ordered
Only the information required to fulfill your order is shared.
Payments
We use Razorpay to securely process payments made on our website. When you make a purchase, your payment information is transmitted directly to Razorpay through secure, encrypted connections.
Zavien does not collect or store your complete payment card details, including:
- Credit or debit card numbers
- CVV or security codes
- UPI PINs
- Net banking credentials
- Wallet passwords
Payment information is processed in accordance with Razorpay’s Privacy Policy and applicable payment industry security standards (PCI-DSS).
Depending on your chosen payment method, Razorpay may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Payment amount
- Transaction details
This information is used solely to process your payment, prevent fraud, comply with legal obligations, and complete your purchase.
For more information about how Razorpay handles your data, please refer to their Privacy Policy: https://razorpay.com/privacy/
Shipping Partners
To deliver your order, we may share necessary shipping information with logistics providers.
This includes:
- Name
- Address
- Contact Number
- Order Details
Shipping partners use this information solely for delivering your order.
Marketing Communications
If you subscribe to our newsletter or marketing emails, we may send:
- Product launches
- Discounts
- Promotional offers
- Seasonal collections
- Brand updates
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails.
Account Information
If you create an account with Zavien, we store:
- Name
- Email Address
- Saved Addresses
- Order History
You are responsible for maintaining the confidentiality of your account credentials.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request a copy of your stored information
- Object to certain processing activities
To exercise these rights, contact us at: support@zavien.in
Third-Party Services
Our website may use trusted third-party services including:
- Payment gateways
- Shipping providers
- Website analytics
- Email marketing platforms
- Print-on-Demand fulfillment partners
- Customer support tools
Each third-party provider maintains its own privacy policy governing the handling of your information.
Analytics
We may use analytics tools to understand how visitors interact with our website.
This information helps us:
- Improve website performance
- Enhance user experience
- Optimize product offerings
- Measure marketing effectiveness
Analytics data is generally collected in an aggregated or anonymized form where possible.
Cookies Policy
Cookies help us:
- Keep items in your shopping cart
- Remember login sessions
- Improve page loading speed
- Save preferences
- Measure website traffic
You may delete or block cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
The updated version will always display the latest revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Zavien
Email: support@zavien.in
Website: https://zavien.in
Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
Consent
By accessing or using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to this Privacy Policy.