Terms & condition
Effective Date: 15th Aug 2026
Last Updated: 15th Aug 2026
Welcome to Zavien. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
About Zavien
Zavien is an online fashion brand offering premium apparel and accessories.
If you have any questions regarding this Privacy Policy, you may contact us:
Email: support@zavien.in
Website: https://zavien.in
Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into a binding agreement.
Products
We strive to display our products as accurately as possible. However:
- Product colors may vary depending on your screen or device settings.
- Product images are for illustration purposes and may vary slightly from the final product.
- Slight variations in print placement, color, or fabric may occur due to the print-on-demand manufacturing process.
Orders
By placing an order, you agree that:
- All information provided is accurate.
- Your order is subject to acceptance by Zavien.
- We reserve the right to refuse, cancel, or limit any order at our discretion, including suspected fraudulent or unauthorized transactions.
An order confirmation email does not constitute final acceptance of your order.
Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices may change without prior notice. The price applicable to your order is the one displayed at the time of purchase.
Applicable taxes will be charged in accordance with Indian laws.
Payments
We accept secure online payments through Razorpay.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Other payment methods supported by Razorpay
Your payment is processed securely, and Zavien does not store your complete payment card information.
Products Information
Many of our products are manufactured only after your order is placed.
Because products are made specifically for you:
- Production begins shortly after order confirmation.
- Processing times may vary.
- Minor variations in color, print placement, or finishing are considered normal.
Shipping & Delivery
Estimated delivery times are provided for reference only.
Delivery times may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Manufacturing timelines
- Remote delivery locations
Zavien is not responsible for delays caused by courier partners or events beyond our reasonable control.
Order Cancellation
Orders may only be cancelled before production begins.
Once manufacturing has started, cancellations may not be possible because products are custom-made.
If cancellation is approved, any eligible refund will be processed using the original payment method.
Returns & Exchanges
Please refer to our Return & Refund Policy for complete details.
Returns or exchanges may not be accepted for:
- Wrong size selected by the customer
- Change of mind
- Custom or personalized products
- Products damaged due to misuse after delivery
If you receive a defective, damaged, or incorrect item, please contact us within the timeframe specified in our Return & Refund Policy.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand name
- Product designs
- Images
- Graphics
- Icons
- Videos
- Text
- Website design
is the property of Zavien or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Copy or misuse our content.
Violation of these Terms may result in suspension or termination of access.
Product Availability
Products may become unavailable without prior notice.
We reserve the right to:
- Discontinue products
- Modify product descriptions
- Change prices
- Limit quantities available for purchase
Limitation of Liability
To the fullest extent permitted by law, Zavien shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Business interruption
- Delays caused by third-party services
- Events beyond our reasonable control
Our total liability shall not exceed the amount paid for the affected order.
Third-Party Services
Our website may use third-party service providers, including:
- Razorpay (payment processing)
- Print-on-demand fulfillment partners
- Shipping and logistics providers
- Website analytics services
These services operate under their own terms and privacy policies.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Force Majeure
Zavien shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, internet outages, labor disputes, or transportation disruptions.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Odisha.
Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Changes to These Terms
If you have any questions regarding these Terms & Conditions, please contact us:
Zavien
Email: support@zavien.in
Website: https://zavien.in
Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
